Delivery to the UK & Ireland

Deliveries within the Republic of Ireland and to the UK usually take 4-7 working days. However, on the rare occasion that your rug is out of stock, please allow a maximum of 6-8 weeks for delivery. This will be visible on the product page before you order along with an estimated delivery wait time. Delivery is free on all products within these regions. We endeavour to ship all of our orders by the quickest route and will send a tracking number for each order once it becomes available. Please note, if you ordered multiple items, each rug may arrive separately.

International Delivery

International deliveries usually take 7-10 working days. However, on the rare occasion that your rug is out of stock, please allow a maximum of 6-8 weeks for delivery. Delivery is charged at the standard DHL daily rate on all international deliveries. Please note that this will be visible on checkout. We endeavour to ship all of our orders by the quickest route and will send a tracking number for each order once it becomes available.

Made to Measure Rug Delivery

Custom size rugs are made to measure upon order. Delivery timelines are longer as this rug is being produced for you. Timelines vary slightly depending on the brand and production. Please find details by brand below:

Rug Returns Policy

We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If, for any reason, you are not completely satisfied with your rug, you may return it within 30 days and we will issue a full refund. In order to return the rug, please use the packaging you received it in and ensure it is re-sealed. You can contact us on + 44 (0) 20 3239 396221 or help@specialityrugs.co.uk to arrange collection. The cost for a return collection is £20 to be covered by the customer. Delivery of your rug must be accepted in order to arrange a return. Failure to accept the delivery of your rug will result in a £50 charge. Refunds are issued after the rug is received unused and in a merchantable condition. To arrange your return collection please fill in our Returns Form here.

Custom Goods Return Policy

We cannot offer returns of any kind on any custom made or made to measure rugs. Non refundable items include anything made in a custom size, colour or design. If you are unsure of your rug, please contact us before placing a custom order and we will assist you as much as we can in making sure you are choosing the right piece for your space.