Local Storage seems to be disabled in your browser.
For the best experience on our site, be sure to turn on Local Storage in your browser.
Rug Care and Cleaning Guide
Area rugs can be made from a variety or blend of materials. Make sure to carefully read the label on your new rug and always follow the care and cleaning instructions provided by the manufacturer.
While regular home maintenance is important, all rugs should be professionally cleaned at least once a year.
If you are unsure of the best way to care for your new rug, please feel free to contact us at email@example.com. Our expert team is always happy to answer any query.
Normal Things to Expect
There may be a 5% size deviation in your rug. This is particularly common with handmade pieces.
Sometimes, dye can take differently from rug to rug. Please allow for slight colour discrepancies because of this.
Your rug may be slightly creased from the shipping process. These should disappear after a week of being laid out, but you can also speed up the process by rolling your rug up in reverse and leaving it overnight.
Textiles retain odours easily. There may be a slight odour on your rug due to the shipping process but it will generally disappear once the rug has been removed from its packaging and properly aired.
No matter the material or the dye used, all rugs will eventually fade over time when exposed to direct sunlight. We recommend rotating your rug often to ensure an even fade throughout.
Some shedding may happen within the first few months. This is particularly common for natural-fibre rugs, for example, wool and jute. This is not indicative of your rug’s quality. Please refrain from over-vacuuming the pile as this will cause more shedding.
With viscose rugs, you will sometimes witness loose strands coming away. This is completely normal. Simply cut away stray fibres. Do not pull, as this will loosen the overall construction of the rug.
Flatweave rugs are remarkably low-maintenance. To clean, simply shake to free any dust and wipe down. We recommend you double-check the material before doing this. Certain materials, for example, jute, should be put in contact with water because discolouration will occur.
Oriental & Persian Rugs
As long as they are properly cared for, your Persian or Oriental rug will last a lifetime. Mostly made from strong materials like wool and silk, they can often be treated the same as a regular wool rug. However, we recommend you take care if spillages occur. Persian & Oriental rugs are dyed with natural vegetable dyes, which can often run when exposed to water and cleaning detergents. To prevent further damage in this case, we recommend you have your rug professionally cleaned.
Regular vacuuming is recommended for all pile rugs, so as to prevent dirt and dust building up. This will also help deter shedding in wool, jute and sisal rugs.
At most, your rug should be vacuumed at least twice a week. Over-vacuuming will damage natural fibre rugs. Always make sure to vacuum in the direction of the pile, and use a delicate setting when vacuuming natural fibres. Avoid using a rotating head/beater bar on material that easily sheds. This includes jute, sisal and wool.
When cleaning delicate materials, for example, viscose, silk and bamboo silk, we recommend a carpet sweeper is used instead of a vacuum.
Never vacuum fringe. Use a brush or a broom to remove dust and dirt instead.
If something spills on your rug, make sure to immediately clean the area immediately with a dry cloth. It is important that you blot the excess liquid, rather than wipe, so as to prevent further damage. We recommend you use a gentle detergent like Woolite, or non-biological washing powder in order to remove the stain. Do not use carpet cleaners or bleaching agents.
Do not use water or detergents on jute, viscose, silk and sisal rugs. Make sure to use a natural detergent on Persian and Oriental rugs.
Rug Care by Material
Wool: Over-vacuuming can damage wool rugs. Therefore, we recommend only vacuuming 2 to 4 times a month. A certain degree of shedding is an expected occurrence during the first few months of purchase.
Polypropylene & Polyester: Both polypropylene and polyester have excellent stain resistance, however it can be difficult to remove long-term stains, so make sure to react quickly if spillages occur.
Cotton: Oftentimes, cotton rugs can be washed in a regular washing machine, using a mild detergent and a delicate setting. We recommend you read the manufacturer’s instructions before proceeding.
Jute & Sisal: Jute and sisal with warp and discolour when put in contact with water. If spillages occur, carefully blot with a dry cloth. We do not recommend placing jute and sisal rugs in high-moisture areas, for example, bathrooms.
Viscose, Silk & Bamboo Silk: Do not place your rug in high-moisture areas or in contact with water. Avoid vacuuming, insteading opting for a brush or a carpet sweeper to remove dirt and dust. Viscose is not very durable, so avoid placement in areas of high-traffic.